12" Sculpted Red Diver Statuette | The NSO Memorial

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Due to the charitable status of this organization and the fact products are printed on demand, we are regrettably unable to provide returns unless there is defective product.

Reasons for Returns

• Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
• Unclaimed: Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.
• Returned by Customer: It is best to to contact us before returning any products. We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your expense and discretion. A new order, at your expense, would need to be placed for an updated size if you choose to accept or offer size exchanges to your end customers.

1. SHIPPING AND DELIVERY OPTIONS

Domestic Shipping:

Standard (5-8 Business Days): Price calculated based on delivery address

Express (3 Business Days): Price calculated based on delivery address

International Shipping:

International Standard (2-4 weeks): Price calculated based on delivery address

International Express (1-2 weeks): Price calculated based on delivery address

 

Local Delivery:

Local Pickup: Free

Local Delivery (1-2 Days): Contact Us

2. PROCESSING TIME

Orders are processed within 2 business days excluding weekends and public holidays. Once the item has beenhanded to the delivery carrier, a tracking number will be sent to the customer.

3. CANCELLATIONS

After an order is submitted, processing begins and the order cannot be canceled. If there are questions aboutcanceling an order, please contact us.

4. RETURNS

Returns will be accepted within 30 days) from the original purchase date. Items must be returned unused and inoriginal condition. Some items, such as items on sale, may be ineligible for returns.

5. DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrierfor the item's status. and cost. Providing straightforward information about your shipping policy is a great way to build trust and reassure your customers that they can buy from you with confidence.

6. DAMAGED ORDERS Navy Special Operations Foundation is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

7. CONTACT

For questions about this shipping policy, contact:

Phone: 7573331012

Email: info@nsof.org